Refund Policy

Overview

This policy explains when StoryProof LLC ("StoryProof", "we", "us") refunds payments for StoryProof subscriptions. It forms part of our Terms of Service.

Free Trial and Free Plan

New accounts start with a 7-day free trial on the Free plan, and no payment details are needed to start it. The Free plan costs nothing, so there is nothing to refund for it. We encourage you to use the trial to make sure StoryProof fits your needs before you upgrade.

30-Day Money-Back Guarantee

If you are not happy with a paid plan (Starter, Pro, Agency), you can ask for a full refund within 30 days of your first payment for that plan. This applies to both monthly and annual billing. Once the refund is issued, your subscription is cancelled and your account returns to the Free plan.

Renewals

The money-back guarantee applies to your first payment for a plan only. Renewal payments, monthly or annual, are not refunded, including for any unused part of a billing period.

Cancelling Your Subscription

You can cancel at any time from the billing screen in your workspace. Cancelling stops your subscription from renewing. You keep access to your paid plan until the end of the period you have already paid for, and you are not charged again.

Exceptions

We always refund:

• Duplicate charges.
• Charges made in error, including a charge taken after you cancelled.

We do not refund:

• Accounts suspended or terminated for breaching our Terms of Service.
• Requests made after the money-back window has closed, except where the law requires it.

How to Request a Refund

Email support@storyproof.io from the address on your account, with your workspace name and the date of the charge. We will confirm by email once your refund has been processed. Approved refunds go back to the original payment method and usually appear within 5 to 10 business days, depending on your bank.

Your Legal Rights

Nothing in this policy limits any right to a refund you have under the consumer protection laws of your country.

Changes to This Policy

We may update this policy from time to time. The version on this page, and the date at the top, is the one that applies. Changes do not affect a refund request made before the change was published.

Contact Us

For any question about this refund policy, contact us at: