Thank Customers the Moment They Finish Their Video
When a customer records a video testimonial, the last thing they see is your thank-you screen. Write the message in your own words, point them somewhere useful, and on Pro and above add a reward code and a way to share their review.
Thank you so much!
Your testimonial has been received. We read every one before it goes live.
Your thank-you gift
Use this code at checkout.
Share your review
What your thank-you screen can show
Four blocks, all optional except the message. Turn on the ones that fit the moment.
Your title and message
Replace the default "Thank you so much!" with a line that sounds like your team. Every plan can edit it, on every collection form.
A button to anywhere
Add a button with your own label and link: book a call, read the getting-started guide, or go back to your store. It turns the end of the form into a next step.
A reward code
On Pro, Agency and Enterprise, show a discount or gift code with a one-click copy button and a short note on how to use it.
Share your review
Also on Pro, Agency and Enterprise: offer LinkedIn, Facebook, WhatsApp or X, with a message you prefill. The link points to your own Wall of Love, so every share leads back to your proof.
How to thank a customer for a video testimonial
The screen is the first thank-you. These habits make it the start of a good relationship rather than the end of a form.
Say it in your own voice
A customer just gave you a few minutes on camera. A short, specific thank-you from your team lands better than a generic confirmation.
Tell them what happens next
Every testimonial waits for your approval before it appears anywhere. Say so on the thank-you screen, so nobody wonders when, or whether, their video goes live.
Follow up when it is published
Once you approve the video and add it to a widget or your Wall of Love, send the customer the link. It is the most personal thank-you you can give, and they often share it themselves.
Keep the next step small
One button is enough. Pick the single thing that helps this customer most right now, rather than a row of links they will ignore.
Thank-you screen questions
- Does StoryProof record or send personalized thank-you videos?
- No. StoryProof collects video and text testimonials from your customers and shows them a thank-you screen when they finish. If you want to send a personal video of your own, record it in the tool you already use and link to it from the thank-you button.
- Can each collection form have its own thank-you screen?
- Yes. The title, message, button, reward and share settings belong to the form, so a form for new customers and a form for long-time clients can thank people differently.
- Which parts of the thank-you screen need a paid plan?
- The title, message and button can be edited on every plan. The reward code and the share-your-review row are included on Pro, Agency and Enterprise.
- Where does the share button send people?
- To your Wall of Love, the public page of your approved testimonials, with the message you wrote prefilled. Customers who asked to keep their feedback private do not see the share row or the reward.
Let your customers make the case for you
Put your customers’ own words on the pages that sell. Start your 7-day free trial today.
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