For businesses that talk to customers on WhatsApp
Ask for a testimonial on WhatsApp, in a message that sounds like you
If your customers answer WhatsApp faster than email, ask there. Write the message below, paste your StoryProof collection link into it, and send it from your own phone or WhatsApp Business account.
- Short enough to read on a lock screen
- A version for customers who prefer to talk, not type
- One polite reminder, then stop
Message builder
Write your WhatsApp request
Pick the situation, fill in the names, and copy. Swap the link placeholder for your StoryProof collection link before you send.
- Short and direct
Hi [Maya], [Leo] here. So glad [the kitchen fit-out] turned out the way you wanted! Would you share a couple of lines about it for our website? Takes a minute: [your StoryProof link]
- With two prompts
Hi [Maya]! Quick favour if you have a minute. Could you tell other customers what it was like before [the kitchen fit-out] and what changed after? Write it, record a short video, or just talk: [your StoryProof link] Thank you! [Leo]
Messages are built in your browser. Nothing you type is sent or stored.
The problem, solved
Where a WhatsApp ask falls flat, and how StoryProof helps
StoryProof does not send WhatsApp messages. It gives you the link that makes the message you send by hand worth tapping.
- Problem 1
Praise in the chat never makes it to the website
Kind words arrive as a chat bubble, and turning them into a testimonial means screenshots and an awkward second ask.
How StoryProof solves it
Your collection link is built to be shared by hand, so it pastes into any chat and the customer answers on the form, not in the thread.
- Problem 2
My customers send voice notes, not paragraphs
Asking a habitual voice-note sender to type a review is asking them to change how they talk to you.
How StoryProof solves it
The form takes an audio note recorded in the browser, and audio notes play in your widgets and on the Wall of Love beside video and text.
- Problem 3
A link from a business number looks risky
Customers hesitate to tap anything that might ask them to download an app or sign up before they can reply.
How StoryProof solves it
The link opens a form in the phone browser where they record a video, leave audio or type a review, with no app to install.
- Problem 4
Half my list is not on WhatsApp
Messaging by hand only reaches the customers whose numbers you chat with, and everyone else gets nothing.
How StoryProof solves it
For everyone else, StoryProof sends the same request by email for you.
- Problem 5
A chatty reply is not ready for my homepage
People write to you on WhatsApp the way they write to a friend, and a slip of slang or a private detail can come through the form too.
How StoryProof solves it
Nothing a customer submits goes public until you approve it, so you check each answer before it appears anywhere.
WhatsApp or email?
In StoryProof
From message to published testimonial
Step 1 of 3
Copy your collection link
Every StoryProof form has a link. Customers can open it from WhatsApp and answer with a video, an audio note or a written review in the browser.
Step 2 of 3
Paste it into the message and send it yourself
StoryProof sends requests by email only, so WhatsApp messages come from your own account. Send to one customer at a time.
Step 3 of 3
Approve what comes back
Answers arrive in your StoryProof inbox and stay private until you approve them.
Before you start
Be clear about what this is
StoryProof does not send WhatsApp messages
There is no WhatsApp integration and no automatic WhatsApp reminder. Requests and reminders sent by StoryProof go by email.
Only message people who expect it
Ask customers you already talk to on WhatsApp. Messaging someone who only gave you their number for a delivery update is likely to annoy them.
One reminder is enough
WhatsApp feels personal. If the reminder gets no reply, leave it.
Check the link before the first send
Open the message on your own phone and tap the link once. A placeholder left in, or a link broken across two lines, is easy to miss and awkward to correct in a personal chat.
FAQ
Questions people ask
Short answers to what usually comes up next.
Can a customer answer straight from WhatsApp?
They tap the link, which opens your StoryProof form in their phone browser. They do not need an app or an account.
Can I send the request to many customers on WhatsApp at once?
Not through StoryProof. For a larger group, send the request by email from StoryProof so reminders and tracking run automatically.
Can a customer reply with a WhatsApp voice note instead?
A voice note sent in the chat stays in WhatsApp. Ask them to record the audio note through the link so it lands in your StoryProof inbox ready to approve.
Can I paste a nice WhatsApp reply onto my website as a testimonial?
Ask first. A message sent to you in a private chat was not written for the public, so check they are happy for it to appear and how they want to be named. Sending them the link to submit it themselves keeps a clear record.
Still have a question? Ask the StoryProof team or book a demo.
Get your collection link
Create a form in a few minutes and paste its link into your first WhatsApp message today.
Last updated 2026-11-04.