Once it is published
Ask Customers to Share Their Testimonial
A testimonial on your site reaches your visitors. The same words shared by the customer reach theirs, people who trust them and have never heard of you. Most customers will happily repost, if you ask once, separately from the thank you, and hand them a post they can publish without editing.
- A separate ask, sent after the thank you
- Post text written in their voice, not yours
- An easy out if they would rather not
The problem, solved
Why customers do not share, and how StoryProof makes it easier
Customers who wrote something kind are usually willing to share it. These are the reasons they do not.
- Problem 1
They do not know where it lives
A customer cannot share what they cannot find, and asking them to search your site for their own quote is too much.
How StoryProof solves it
Every plan has a Wall of Love with its own link. From Pro, the thank you email after approval links them straight to their testimonial.
- Problem 2
A text link looks dull in a feed
A bare URL gets scrolled past. Customers want something that looks good under their name.
How StoryProof solves it
From Pro, the social image designer turns an approved testimonial into a branded image sized for LinkedIn, Instagram or X.
- Problem 3
The moment to share has passed
Customers are most willing right after they finish writing, and weeks later the enthusiasm has cooled.
How StoryProof solves it
From Pro, multi-step forms can offer share buttons on the final screen, at the point they press submit.
- Problem 4
Asking feels like using them twice
Bundling the share request into the thank you turns gratitude into a transaction.
How StoryProof solves it
Let the thank you go out on its own after approval, then send your share request as a separate email a few days later.
- Problem 5
They worry what exactly gets shared
A customer will not repost a version of their words they have not seen in its final form.
How StoryProof solves it
Only approved testimonials go public, and you choose which ones appear in each widget, so the page you link to shows the final text.
When to ask, and when to skip it
Not every testimonial should come with a share request. Match the ask to the person.
In StoryProof
Run it in StoryProof
Step 1 of 4
Approve and publish first
Only ask once the testimonial is approved and showing, so the link works.
Step 2 of 4
Let the thank you go first
On a plan with automations, the thank you email with a link goes out after approval. Otherwise send your own.
Step 3 of 4
Make the image
From Pro, create a branded image of their testimonial to attach to your request.
Step 4 of 4
Send the share request a few days later
Use a template above, from your own inbox, with the draft post and the image attached.
Before you start
Honest limits
StoryProof does not post for them
Sharing happens from the customer’s own account. StoryProof cannot post to their LinkedIn or anywhere else.
No share tracking
StoryProof does not report whether a customer shared their testimonial. You will see it on the network if they tag you.
The image designer is plan gated
Branded images start from Pro. On other plans, send the link alone.
Never make sharing a condition
A reward for sharing changes the testimonial into something paid for. Keep the ask optional and unrewarded.
FAQ
Questions people ask
Short answers to what usually comes up next.
How do I ask a customer to share their testimonial without being pushy?
Ask once, a few days after the thank you, and say plainly that saying no changes nothing. Hand them a draft post so it takes thirty seconds.
Should the share request be in the thank you email?
No. Keep the thank you free of requests. A separate message later reads as an invitation, not a condition.
Should I write the post for them?
Offer a draft in plain first person. Most people will edit it a little, which is good, but a blank box is the main reason nobody posts.
What if the customer shares it with different wording?
That is their post. Thank them and repost. Only the version you approved appears on your own site.
Still have a question? Ask the StoryProof team or book a demo.
Give customers something worth sharing
Collect testimonials, publish the best, and hand customers a link and an image. No credit card needed to start.
Last updated 2026-11-07.