For escape rooms and activity businesses
Escape Room and Experience Testimonials
The best moment to hear from an escape room group lasts about five minutes: the door opens, the clock stops, and everyone is talking at once about the clue they nearly missed. Wait until the next day and only the person who booked remembers you exist. Use the checklist to set up an ask that catches the group at the debrief, keeps your puzzles secret and still reaches the booker afterwards.
- An ask built into the debrief
- No spoilers on your website
- Separate asks for players and the booker
The problem, solved
Why groups leave without a word, and how to catch them
Situation 1 of 6
The buzz is gone by the car park
The group is never more excited than at the debrief. Ten minutes later they are deciding where to eat.
How StoryProof solves it
Show the collection link as a QR code on the debrief board or the photo sign, so players can answer before they leave the building.
Situation 2 of 6
Nobody wants to type after a game
Players are standing up, holding props and laughing. A form with a text box loses most of them.
How StoryProof solves it
The link takes a quick video or an audio note in the browser, so a group can shout their reaction into one phone.
Situation 3 of 6
Reviews keep giving away the puzzles
An excited player describes the hidden drawer in detail, and now every future group knows about it.
How StoryProof solves it
Nothing is public until you approve it, so a spoiler never reaches the site. Thank the player and leave that one unpublished.
Situation 4 of 6
We only have the booker’s email
The person who paid is often the organiser, not the player who loved it most, and the rest of the group are strangers to you.
How StoryProof solves it
Add the booker as a contact for a follow up email, and rely on the QR code for everyone else in the room.
Situation 5 of 6
A group had a bad session
A broken lock or a missed hint ruins the hour, and you would rather hear it from them than read it in public.
How StoryProof solves it
From Pro, a review of 2 stars or fewer can alert your team and send the customer a personal apology email.
Situation 6 of 6
Half our groups are tourists
Visitors from abroad enjoy the room as much as anyone but answer briefly or not at all in a second language.
How StoryProof solves it
Collection forms are available in several languages on every plan.
Session checklist
Set up the ask around a session
Tick what is already in place at your venue. Open items are where you are losing groups.
Ticks stay in your browser. Nothing is sent or stored.
Prompts
Prompts that get stories, not spoilers
Put one of these on the debrief board or say it as the group leaves the room.
Players at the debrief
- What was the moment it clicked for your team?
- Who was the hero of your group today?
- Would you come back for another room? Which kind?
Leave out
- Which puzzle was your favourite? (invites a description of it)
The booker, next day
- How did the group get on afterwards?
- What would you tell someone organising a similar outing?
In StoryProof
Run it in StoryProof
- You will need
- A list of rooms and group types
- Your booking system’s email for each booker
- 1
Print the QR code for each debrief area
One collection link, printed as a QR code, works in every room. Players can type, record audio or record video.
- 2
Email bookers the next day
Add bookers as contacts and send the request with the booker prompt.
- 3
Screen for spoilers
Read each answer before approving it. Leave anything that gives away a puzzle unpublished.
- 4
Tag by room and group type
Tag each approved answer with its room and whether it was friends, family, a party or team building.
- 5
Show the right quotes on each page
Choose each room’s quotes for the widget on that room’s page, and group type quotes for the party and team building pages.
What happens next: When a room closes or is redesigned, retire its quotes on the same day.
Before you start
Limits to know
What this does not cover, and what to check on your side. Better to know now than after launch.
- 01
StoryProof does not read your bookings
Booker details come from your booking system. Add them as contacts yourself.
- 02
One phone, one answer
A group recording together is one testimonial. If you want individual voices, each player needs to scan the code.
- 03
Children need an adult’s say
For family groups and parties, ask the adult who booked before showing anything that features a child.
- 04
Public review sites are separate
This collects testimonials for your own site. Your listings on other review sites are managed where they live.
FAQ
Questions people ask
Short answers to what usually comes up next.
When should an escape room ask for a testimonial?
At the debrief, while the group is still together and excited. Follow up with the booker the next day for anyone who did not answer.
How do I stop testimonials spoiling my rooms?
Ask about the experience, not the puzzles, and read every answer before it goes public. Leave unpublished anything that describes how to solve something.
Should failed groups be asked too?
Yes. Groups who ran out of time often had the most fun, and their quotes reassure first timers that winning is not the point.
Does this work for other experiences, like axe throwing or immersive theatre?
Yes. Anything where a group shares a short, intense session and one person booked follows the same pattern.
Still have a question? Ask the StoryProof team or book a demo.
Catch the group before they leave
Put one QR code on the debrief board and hear from every room this week.
Last updated 2026-11-11.